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Let Us Be Your Wingman
EXPERT PROPERTY MANAGEMENT SERVICES
At Osprey Management, we're here to guide your property to new heights with full-service, strategic property management solutions. From day one, our team is committed to operational excellence, customized strategy, and maximizing your property's performance. Whether you need a full-service partner or a tailored solution, our services are designed to fit your goals, streamline operations, and drive long-term value. Let us be your trusted co-pilot on the path to success.
Our Service Options:
OSPREY FULL FLIGHT PLAN
Each component of our flight plan is meticulously crafted to ensure your property soars. Explore our full range of services and see how each element of our flight plan works together to elevate your property's performance and maximize its potential. Let us take your property management to new heights with our expert solutions and dedicated support.
OPERATIONS
We specialize in handling the intricate operations of property management with precision and care, allowing property owners to enjoy peace of mind and maximize returns on their investments.
MAINTENANCE
A well-maintained property is essential for both tenant satisfaction and long-term value preservation. That's why we offer maintenance solutions tailored to meet the unique needs of each property we manage.
TENANT
SUPPORT
We understand that finding the perfect rental property is just the beginning of the journey. That's why we're dedicated to providing comprehensive tenant support every step of the way.
MARKETING
Our dedicated marketing team utilizes a multi-channel approach to reach potential tenants where they are, including online platforms, social media, email campaigns, and traditional advertising channels.
HR &
TRAINING
We understand that exceptional property management begins with dedicated and a well-trained team. That's why we offer tailored HR and training services designed to cultivate talent, enhance skills, and drive success.
ACCOUNTING &
FINANCIALS
Our experienced accounting team specializes in managing property finances with precision and care, handling everything from rent collection and invoicing to budgeting and financial reporting.
BUILD YOUR PERFECT FLIGHT PLAN
Need a tailored approach to meet your property's unique needs? Our Custom Flight Plan offers the flexibility to select and build the perfect strategy for your property. Choose from a range of additional features to create a plan that aligns with your specific goals and challenges.
With our Custom Flight Plan, you can add:
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Call Center: Our US-based call center specializes in offering an all-encompassing solution that covers all aspects of tenant interaction and facility management.
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Specialized Tenant Programs: Develop unique initiatives to enhance tenant satisfaction and retention.
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Targeted Operational Enhancements: Implement specific improvements to streamline operations and boost efficiency.
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Exclusive Marketing Campaigns: Create targeted marketing efforts and campaigns to attract and engage your ideal tenants.
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Customized Maintenance Strategies: Address property-specific maintenance needs with personalized solutions.
Build your custom flight plan today and let us help you navigate the path to success with a strategy designed for you. Contact us to get started and explore how our personalized approach can make a difference for your property.
SOFTWARE PLATFORMS & PARTNERSHIPS
HOME SALES INITIATIVE
Turning Leads Into Long-Term Residents
At Osprey Management, we don't just manage communities, we help them grow. Our home sales initiative is designed to support mobile home communities in converting prospects into homeowners. From inbound lead management and call center support to lead nurturing and sales strategy, we streamline the home sales process from inquiry to move-in.
Our trained team can handle communication, sales follow-ups, and coordination, allowing your on-site team to stay focused on operations while we help fill vacancies and increase community value.
Looking to sell more homes? Let us help you turn interest into occupancy.
BOARDING YOUR FLIGHT
Seamless Onboarding for a Smooth Takeoff
At Osprey Management, we make your transition into our property management system smooth, strategic, and stress-free. It all begins with a detailed consultation to understand your property's unique goals, challenges, and opportunities.
We then conduct a comprehensive evaluation and craft a personalized management plan designed to elevate performance and streamline operations. Once our partnership is in place, you’ll be introduced to your dedicated property management team, ready to take over the day-to-day operations with professionalism and precision.
From implementation to ongoing optimization, we monitor results, share insights, and adjust strategies to ensure your property continues to climb.
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1
Initial Consultation
We begin with a personalized consultation to understand your property's unique needs, goals, and challenges.
3
Custom Management Plan
Based on our assessment, we develop a tailored management plan designed to meet your specific goals.
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Implementation & Transition
During this phase, we execute the management plan, implementing any immediate changes or improvements.
2
Property Assessment
Our team conducts an in-depth assessment of your property, including a review of its physical condition, operations, and financial performance.
4
Agreement & Onboarding
We finalize our partnership with a detailed management agreement, outlining our roles, responsibilities, & scope of our services.
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Ongoing Support & Optimization
After the initial setup, we provide continuous support and monitor the performance of your property.
With Osprey Management, you're not just boarding a flight, you're setting off on a journey to smarter, more effective property management.
Ready to board your flight? Start the Onboarding Process by submitting a form.
MEET OUR TEAM
YOUR TRUSTED PROPERTY MANAGEMENT EXPERTS
At Osprey Management, our success is driven by a team of dedicated professionals who bring passion, expertise, and a hands-on approach to property management. Each member of our team is committed to delivering exceptional service and innovative solutions to help your property reach its full potential. With diverse backgrounds in operations, marketing, finance, and tenant support, we work collaboratively to ensure every aspect of your property is expertly managed.
Get to know the people behind our success and discover how their expertise can make a difference for your property.
MATT RICCIARDELLA
Founder & CEO
Matt is the esteemed founder of Osprey Management, where he assumes comprehensive oversight of all company operations. Established in 2014, he initiated this venture from humble beginnings in his garage, transforming it into the thriving empire it is today with a workforce of 150+ employees and effectively managing a portfolio of 90+ properties across 26 states in the United States. With a career spanning over 19 years of experience in the real estate industry, Matt has adeptly leveraged his expertise to strategically elevate properties into lucrative, revenue-generating assets. His strategic foresight have been instrumental in propelling Osprey Management to unparalleled success in the market.
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DEREK BERGEON
COO
Derek Bergeon is the Chief Operating Officer of Crystal View Capital. With over 20 years of experience in operations and multi-unit management, he brings a wealth of expertise and a proven track record of success to the firm. Before joining Crystal View Capital, Derek held executive leadership roles at a publicly traded REIT listed on the New York Stock Exchange, as well as other leading companies in the self-storage industry. In these roles, he spearheaded operational strategies and led initiatives focused on team development and performance optimization. Derek's focus is to continuously optimize efforts across both asset classes, scale the team and systems to sustain growth, leverage data to drive strategy, decision-making, and execution, and promote the company culture to retain, develop, and recruit top talent.
VP of Operations
Prior to Jessica time at Osprey Management, she had over 15 years of experience in educational operations management with a focus on operational growth and process and procedure refinement. When she joined the company as an Asset Manager, her skills were quickly recognized, and she was tasked with creating and implementing a unique plan for the company to quickly scale its operations. She quickly obtained her role as Vice President of Operations. Jessica's knack for identifying operational inefficiencies, streamlining processes, and her ability to promote a strong collaborative environment among our team has elevated not only our in-house asset management but our on-site operations as well. She now oversees a dedicated team of over 15 asset managers and call center agents and in addition all on-site managers and staff.
JESSICA STENDER
SHERI MEYER
VP of Human Resources
Sheri has been an integral part of Osprey Management since its inception, playing a key role in the
company’s growth and success. With over two decades of experience in human resources and operations, she has a deep understanding of organizational development, employee relations, compliance, and leadership. As one of Osprey’s first team members, Sheri took on multiple roles including VP of Operations to support the company’s expansion. When Jessica Stender joined the team, Sheri was able to transition into a role that fully leveraged her HR expertise by establishing Osprey’s first dedicated human resources department. As Vice President of Human Resources, Sheri is responsible for shaping and executing the company’s HR strategies. Sheri is passionate about creating a positive and engaging work environment, developing future leaders, and driving initiatives that enhance employee satisfaction andretention. Her dedication to Osprey and its people remains a cornerstone of the company’s culture and
long-term vision
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Controller
Nicole joined the team in January 2021 and has been a pivotal piece of our growth since. As the leader of our in-house accounting department, Nicole has completed a restructure of the department, recruited multiple employees, and embodied the Company's ownership mindset each day. She has accomplished multiple projects geared toward streamlining of processes including an accounts payable platform, a new purchasing system for the Company's entire staff, and other items in order to assure that as the Company scales, we can deliver timely and accurate reporting. Nicole works each day to integrate with every department to assure accuracy and understanding of property financials as well as determine new ways the accounting department can continue to align with our managed properties.
NICOLE MANNINA
MEGAN LORE
Chief of Marketing & Revenue Management
Megan joined the firm in December of 2018 with an extensive background in marketing, advertising, and residential property management. At Osprey Management, we often bring team members in via an administrative role to learn their strengths and opportunities where they can add value for the organization. She quickly identified an opportunity for the organization to grow and provide more value to the properties by focusing on specific marketing and revenue management processes across the portfolio. She immediately removed all third parties involved in marketing and revenue management and the results quickly followed. She was able to minimize marketing expenses bringing it in house and maximize revenue growth across the properties. Megan has played a crucial role in educating on-site management on how to increase lead conversion, understand an assets individual marketing needs, and maximize revenues for their properties.